What clients usually ask
Should I accept a rejection without reasons?
Ask for the insurer’s written position and preserve the complete policy and claim record before deciding on the next step.
The usual first steps
- Review the policy, schedule and claim documents.
- Compare the insurer’s reasons with the relevant terms and facts.
- Prepare a complaint, demand, negotiation or proceedings where appropriate.
What to bring
Bring the agreement, court papers, notices, messages, dates and records that show what happened. Preserve original documents and electronic evidence without altering them.